At Chosma, we are committed to providing you with a seamless shopping experience. Below, you will find detailed information regarding our shipping policies, procedures, and timelines.

Shipping Locations

We ship across all major cities and towns in India. Currently, we do not offer international shipping.

Shipping Charges

• Standard Shipping: Free on all orders.
• Express Shipping: ₹150 per order.

Delivery Timeframes

• Standard Shipping: Typically 5-7 business days.
• Express Shipping: Typically 2-3 business days.

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email once your order is dispatched, along with a tracking number to monitor the status of your shipment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress on our website or the carrier’s website.

Delivery Partners

We partner with reliable courier services to ensure timely and safe delivery of your orders. Our delivery partners include Blue Dart, Delhivery, and DTDC.

Important Information

• Delivery times are estimates and may vary due to external factors such as weather conditions, strikes, or other unforeseen circumstances.
• In case of remote or difficult-to-reach locations, delivery times may be extended.
• We do not deliver on public holidays and Sundays.

Failed Deliveries

If our delivery partner is unable to deliver the package after multiple attempts, the package will be returned to our warehouse. We will then contact you to arrange a re-delivery or process a refund.

Customer Support

For any questions or concerns regarding your shipment, please contact our customer support team:

• Email: support@chosma.in
• Phone: +91-1234567890
• Hours: Monday to Saturday, 9 AM to 6 PM

Thank you for shopping with Chosma. We hope you enjoy your purchase!